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CRM

The Customer relationship management(CRM) is an approach to managing a company's interaction with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Features
  • Multiple Channel Support

  • Powerful Ticketing

  • Productivity and Engagement

  • Remote access

  • Global customer support

  • Flexibility and customization

  • Social Media Integration

  • Contact Management

  • Campaign management

Benefits
  • CRM can increase revenues
    • Increasing the top line of the business.
    • CRM can help you sell more by improving your selling processes and opening up new avenues based on the comprehensive view and customer intelligence available from CRM analytics.
  • CRM can reduce costs
    • CRM software is a powerful tool for reducing inefficiencies that are costing your business money.
  • CRM can help you identify and eliminate operational pain points
    • It helps to identify places where your operations are unacceptably inefficient.
    • CRM can increase customer satisfaction and retention
  • Sales Rep Management
    • Using this type of software will provide a firsthand look into each team member’s sales statistics, including information like average lead contact time, task completion time and conversion rate.
  • Customer details are stored in an easy to access place.
  • Departmental Integration
  • Invoicing and quoting is more streamlined
  • CRM gives a professional image to your business

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